FAQ

Frequently asked questions

What is the return policy?


RETURNS:

Thank you for your purchase.

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us please inform us within 14 days of receiving your goods that you would like to cancel.

Then you have another 14 days to return the goods to us we will refund you within 14 days of receiving the goods back you don't have to provide a reason we have a no quibble policy.

RETURN PROCESS

To return an item, please email customer service at
csholisticapproach@gmail.com to obtain a Return Merchandise Authorization (RMA) number.

After receiving a RMA number,] place the item securely in its original packaging [and include your proof of purchase/and the return form provided and mail your return the following address:

CS Holistic Approach

Attention : Returns

[RMA #]

Standby Self Stoarge
The Storage Yard
Foundry Lane
Horsham
West Sussex
United Kingdom
RH13 5PX

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your [return/exchange/return or exchange]. Please allow at least 14 days to process returns from the receipt of your item to process your [return/exchange/return or exchange]. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] [We will notify you by email when your return has been processed.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

customer service email:
csholisticapproach@gmail.com




When will my item be delivered?


Delivery will take 3 - 4 working days to be dispatched. You will receive a notification when your order has been sent via the email you used used to sign up, please do check your spam folder.




What payment methods do you accept?


We accept all major devet and credit card payments, including Visa and Mastercard. We also accept payment via PayPal, Apple Pay & Google Pay. Unfortunately, we are not able to process orders using cheque's or postal order.





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